Privacy Policy

Last Updated: January 1, 2026

as1311 (the "Platform", "Operator", "we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy (the "Policy") describes how we collect, use, store, share, and protect personal information obtained from users (the "User", "Member", "Player", or "you") of the as1311 online betting platform and its associated services (the "Services"). By registering an account, accessing the Platform, or using any of the Services, you acknowledge that you have read, understood, and consent to the data practices described in this Policy.

This Policy should be read in conjunction with our Terms & Conditions and Responsible Gaming Policy, which together govern your relationship with as1311. If you do not agree with any part of this Policy, you must not use the Platform or Services.

Your Privacy Matters

as1311 operates under internationally recognized data protection principles. We do not sell your personal data to third parties. We collect only the information necessary to provide secure, compliant, and personalized services, and we handle your data with the highest standards of security and confidentiality.

1. Information We Collect

as1311 collects personal data in order to provide you with a secure, reliable, and compliant betting experience. The categories of personal data we collect include:

1.1 Account Registration Data

When you create an account with as1311, we collect the following information:

Full Legal Name: Your complete name as it appears on your government-issued identification document.
Date of Birth: To verify that you meet the minimum age requirement of 21 years.
Email Address: For account verification, communication, and password recovery purposes.
Phone Number: For account security, two-factor authentication (2FA), and customer support.
Residential Address: To verify your jurisdiction of residence and comply with regulatory requirements.
Username and Password: Your chosen login credentials for accessing your account.
Preferred Currency: Indonesian Rupiah (IDR) is the standard currency on as1311.

1.2 KYC Verification Documents

To comply with Know Your Customer (KYC) and anti-money laundering (AML) regulations, we collect identity verification documents, including:

Government-Issued Photo ID: Such as KTP (Kartu Tanda Penduduk), national ID card, passport, or driver's license.
Proof of Address: Utility bill, bank statement, or official government correspondence displaying your residential address (issued within the last 3 months).
Selfie Photograph: A photograph of you holding your ID document and a piece of paper with the current date and "as1311" written on it, to prevent identity fraud.
Payment Method Verification: Documentation verifying ownership of the bank account or e-wallet used for deposits and withdrawals.

1.3 Transaction and Financial Data

We collect and store records of all financial transactions conducted on the Platform, including:

Deposit amounts, dates, and payment method details (bank account numbers, e-wallet identifiers).
Withdrawal requests, amounts, and destination account details.
Betting history, including stake amounts, bet types, odds, and outcomes.
Bonus claims, wagering requirements progress, and promotional participation history.
Account balance records and transaction timestamps.

1.4 Device and Usage Data

When you access as1311, we automatically collect technical and behavioral data to improve platform security, detect fraud, and optimize user experience. This includes:

IP Address: Your internet protocol address, which may reveal your approximate geographic location.
Device Information: Device type (desktop, mobile, tablet), operating system (Windows, iOS, Android), browser type and version.
Session Data: Login timestamps, session duration, pages visited, features accessed.
Cookies and Tracking Technologies: Small data files stored on your device to remember your preferences, maintain login sessions, and analyze platform usage patterns.
Geolocation Data: Approximate location derived from IP address or GPS coordinates (if permitted by your device settings) to verify jurisdiction compliance.

1.5 Communication Records

We retain records of all communications between you and as1311, including:

Customer support inquiries submitted via email, live chat, or contact forms.
Marketing email engagement (opens, clicks, unsubscribes).
Feedback, complaints, or dispute resolution correspondence.

2. How We Use Your Information

as1311 uses the personal data we collect for the following legitimate purposes:

2.1 Account Management and Service Delivery

To create, maintain, and manage your as1311 account.
To authenticate your identity and verify your eligibility to use the Platform.
To process deposits, withdrawals, and other financial transactions.
To settle bets, calculate winnings, and update your account balance.
To apply bonuses, track wagering requirements, and manage promotional campaigns.

2.2 Compliance and Legal Obligations

To conduct KYC and AML verification in accordance with international gaming regulations.
To prevent fraud, money laundering, underage gambling, and other illegal activities.
To comply with legal, regulatory, and tax reporting obligations.
To respond to lawful requests from government authorities, law enforcement, or regulatory bodies.

2.3 Security and Risk Management

To detect and prevent unauthorized account access, hacking attempts, or other security breaches.
To monitor for suspicious betting patterns, bonus abuse, multi-accounting, or collusion.
To protect the integrity of the Platform and maintain fair play for all users.

2.4 Customer Support

To respond to your inquiries, complaints, and support requests efficiently.
To troubleshoot technical issues and improve service quality.
To provide responsible gaming support and implement self-exclusion or deposit limit requests.

2.5 Marketing and Communications

To send you promotional offers, bonus notifications, and updates about new features or games (only if you have opted in to marketing communications).
To personalize your experience by recommending games or markets based on your betting preferences.
To send transactional emails such as deposit confirmations, withdrawal notifications, and account security alerts.

2.6 Platform Improvement and Analytics

To analyze user behavior, identify trends, and optimize platform performance.
To conduct market research and develop new products, features, or services.
To test new functionalities and improve user interface design.

3. Legal Basis for Processing

as1311 processes your personal data under the following legal bases:

Contractual Necessity: Processing is necessary to fulfill our obligations under the Terms & Conditions, including account management, transaction processing, and service delivery.
Legal Compliance: Processing is required to comply with KYC, AML, tax reporting, and other regulatory obligations.
Legitimate Interests: Processing is necessary for fraud prevention, security monitoring, platform improvement, and direct marketing (where not overridden by your privacy rights).
Consent: Where you have provided explicit consent for specific processing activities, such as receiving marketing communications or enabling location tracking.

4. Data Sharing and Disclosure

as1311 does not sell or rent your personal data to third parties. However, we may share your information with the following categories of recipients under strict confidentiality and data protection agreements:

4.1 Service Providers

Payment Processors: To facilitate deposits and withdrawals via Indonesian bank transfers (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, Bank Permata) and e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja).
KYC Verification Providers: To verify your identity documents and conduct anti-fraud checks.
Game Providers: To deliver casino games, togel draws, and sports betting markets (e.g., Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe).
Cloud Hosting and IT Infrastructure: To store data securely and maintain platform uptime.
Customer Support Platforms: To manage live chat, email support, and helpdesk ticketing systems.

4.2 Legal and Regulatory Authorities

We may disclose your data to government agencies, law enforcement, tax authorities, or regulatory bodies if required by law or to protect our legal rights, prevent fraud, or respond to legal processes such as subpoenas or court orders.

4.3 Business Transfers

In the event of a merger, acquisition, sale of assets, or corporate restructuring, your personal data may be transferred to the acquiring entity. You will be notified of any such change, and the new entity will be bound by this Privacy Policy.

5. Data Security

as1311 employs industry-standard security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. Our security practices include:

256-Bit SSL Encryption: All data transmitted between your device and our servers is encrypted using Secure Socket Layer (SSL) technology.
Secure Data Storage: Personal data is stored on secure servers with restricted access, protected by firewalls and intrusion detection systems.
Access Controls: Only authorized personnel with a legitimate business need can access your personal data.
Regular Security Audits: We conduct periodic security assessments and vulnerability testing to identify and address potential risks.
Two-Factor Authentication (2FA): Optional 2FA is available to add an extra layer of protection to your account.

While we implement robust security measures, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your login credentials and should notify us immediately if you suspect unauthorized account access.

6. Data Retention

as1311 retains your personal data for as long as necessary to fulfill the purposes described in this Policy and to comply with legal, regulatory, and tax obligations. Specific retention periods include:

Data Category	Retention Period
Account Registration Data	Duration of account lifecycle plus 7 years after account closure (for legal compliance and dispute resolution).
KYC Documents	7 years after account closure (AML and regulatory requirements).
Transaction Records	7 years (tax and financial reporting obligations).
Betting History	7 years (dispute resolution and audit trail).
Communication Records	3 years (customer support quality assurance).
Marketing Consent Records	Duration of consent plus 2 years after withdrawal (compliance with marketing regulations).

After the retention period expires, your data will be securely deleted or anonymized such that it can no longer be associated with you.

7. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

Right to Access: You have the right to request a copy of the personal data we hold about you.
Right to Rectification: You can request correction of inaccurate or incomplete personal data.
Right to Erasure: You may request deletion of your personal data, subject to legal retention requirements.
Right to Restrict Processing: You can request that we limit how we use your data in certain circumstances.
Right to Data Portability: You can request that we transfer your data to another service provider in a machine-readable format.
Right to Object: You can object to certain types of processing, such as direct marketing or processing based on legitimate interests.
Right to Withdraw Consent: Where processing is based on consent, you can withdraw that consent at any time.

To exercise any of these rights, please contact our Data Protection team at [email protected] with the subject line "Privacy Rights Request." We will respond within 30 days.

8. Cookies and Tracking Technologies

as1311 uses cookies and similar tracking technologies to enhance your experience, maintain login sessions, analyze platform usage, and deliver personalized content. Types of cookies we use include:

Strictly Necessary Cookies: Required for platform functionality, account authentication, and security.
Performance Cookies: Collect anonymous data about how users interact with the Platform to help us improve performance.
Functional Cookies: Remember your preferences, such as language settings and display options.
Advertising Cookies: Used to deliver relevant promotional content based on your interests (only if you have consented).

You can manage cookie preferences through your browser settings. However, disabling cookies may limit your ability to use certain features of the Platform.

9. International Data Transfers

as1311 operates internationally, and your personal data may be transferred to, stored in, or processed in countries outside Indonesia. We ensure that any such transfers comply with applicable data protection laws and that appropriate safeguards (such as standard contractual clauses or adequacy decisions) are in place to protect your data.

10. Children's Privacy

as1311 is strictly for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete that information and terminate the associated account.

11. Changes to This Privacy Policy

as1311 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. Any changes will be posted on this page with an updated "Last Updated" date. Material changes will be communicated to you via email or a prominent notice on the Platform. Your continued use of the Services after such changes constitutes acceptance of the revised Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:

Email: [email protected]
Subject Line: Privacy Inquiry
Response Time: We aim to respond to all privacy inquiries within 48 hours.

Your Trust is Our Priority

as1311 is committed to transparency, security, and respect for your privacy. We handle your personal data with care and ensure compliance with international data protection standards. Thank you for trusting as1311 with your information.